At PROP ARCHITECT, we are committed to delivering professional and transparent services for residential construction, villa construction, design coordination, estimation, BOQ preparation, consultation and turnkey project support.

Since most of our services are customised, project-specific, knowledge-based and time-based, refunds are handled differently from standard physical product purchases.

By making a payment to PROP ARCHITECT, booking a consultation, approving a proposal, or engaging our services, you acknowledge that you have read, understood and agreed to this Refund & Cancellation Policy.

• Business Name: PROP ARCHITECT
• GSTIN: 29APRPB5983K1Z3
• Email: info@proparchitect.com
• Phone: +91 9108141937
• Website: www.proparchitect.com
• Address: #156, Behind ITC Factory, Opp Goldfinch Hotel, Near Royal Lotus, Chikkajala, Tharabanahalli, Bengaluru, Karnataka

PROP ARCHITECT provides customised professional services, which may include:

• Residential construction consultation and turnkey construction coordination.
• Architectural design coordination and concept planning.
• BOQ preparation, quantity estimation and construction cost estimation.
• Site visit, site evaluation and project feasibility discussion.
• Interior design, landscape coordination and 3D visualisation, only where specifically included in the agreed scope.
• Project planning, vendor coordination, contractor coordination and execution support.

These services are customised for each client’s site, drawings, requirements, budget, specifications and project stage. Therefore, refund eligibility depends on the stage of work completed, time spent, resources allocated and deliverables initiated or shared.

Refunds may be considered only in the following situations, subject to verification and approval by PROP ARCHITECT:

4.1 Duplicate Payment

If a payment is made more than once due to a technical error, payment gateway issue, UPI/bank error, or accidental duplicate transaction, the excess amount will be refunded after verification.

4.2 Service Not Initiated

If the client requests cancellation in writing within 48 hours of payment and the service has not yet been initiated, a partial refund may be considered after deducting administrative charges, payment gateway charges, consultation scheduling cost and any work already performed.

4.3 Non-Delivery Due to Internal Error

If PROP ARCHITECT is unable to initiate the agreed service due to internal reasons and no work has been started, a full or partial refund may be considered depending on the facts of the case.

4.4 Wrong Payment Amount

If the client has paid an amount higher than the invoice, quotation, or agreed payment stage by mistake, the excess amount may be adjusted against future invoices or refunded after verification.

Refunds will not be issued in the following situations:

• If consultation, design work, drawings, BOQ, estimation, site visit, coordination, or project study has already started.
• If the client changes the project scope, requirements, budget, plot details, specifications, design direction, or service expectations after work initiation.
• If delays occur due to incomplete information, missing drawings, late approvals, delayed client feedback, payment delays, or communication gaps from the client side.
• If the client is dissatisfied with creative style, design preference, layout option, elevation concept, colour scheme, or aesthetic direction after work has started. Reasonable revisions may be provided as per the agreed scope.
• If the client decides not to proceed with the project after receiving consultation, drawings, estimates, BOQ, concepts, or project guidance.
• If work is delayed due to statutory approvals, local authority requirements, neighbour objections, legal issues, weather, site access problems, labour shortage, material shortage, or circumstances beyond our control.
• For third-party payments such as government fees, approval charges, soil testing charges, survey charges, legal verification, printing costs, vendor advances, contractor advances, material booking amounts, or payment gateway charges.
• If the client shares incorrect, incomplete, outdated, or misleading project information and later requests cancellation or refund.
• If the client has approved the proposal, drawing, estimate, or work stage and subsequently requests a refund.

Cancellation requests must be submitted in writing by email to info@proparchitect.com. Verbal cancellation requests through phone or WhatsApp may not be treated as final unless confirmed in writing.

Cancellation eligibility will depend on the service stage, work completed, team time allocated, site visit/travel planning, drawings studied, meetings completed and deliverables prepared or shared.

If a cancellation request is approved, PROP ARCHITECT may issue a refund, partial refund, service credit, rescheduling option, or adjustment against future services at its discretion.

Instead of refunds, PROP ARCHITECT will make reasonable efforts to address service concerns through:

• Reasonable revisions within the agreed scope of work.
• Clarification meetings or design discussions.
• Correction of genuine errors in documents prepared by us.
• Adjustment of eligible amounts against future services, wherever approved.
• Transparent communication regarding deliverables, timelines and expectations.

Revisions beyond the agreed scope, major design changes, post-approval changes, or changes due to revised client requirements may be charged separately.

To request a refund, please send a written request to:

Please include the following details in your refund request:

• Full name of the client.
• Registered phone number and email address.
• Transaction ID, UPI reference, bank reference, or payment proof.
• Invoice number, quotation reference, or project reference.
• Date and amount of payment.
• Reason for refund or cancellation request.
• Any supporting documents or communication reference.

After receiving the request, PROP ARCHITECT will verify the payment, service status, work completed and eligibility for refund.

Approved refunds will generally be processed within 7–15 business days from the date of approval and verification.

The actual credit timeline may vary depending on the bank, UPI provider, card issuer, payment gateway, or original payment method.

Refunds will normally be made to the original payment method used by the client, unless another method is legally or operationally required.

Where a refund is approved, the following deductions may be applicable:

• Payment gateway charges, bank charges, UPI/card processing fees, or transaction charges.
• Administrative and documentation charges.
• Consultation, site visit, travel, measurement, or meeting costs already incurred.
• Professional time spent on design, estimation, BOQ, drawing review, coordination, planning, or project study.
• Third-party vendor, consultant, supplier, government, or authority payments already made.
• GST/tax treatment as applicable under law and accounting rules.

For construction, turnkey execution, site work, material procurement, contractor payments, labour mobilisation, vendor advances and project execution payments, refund or adjustment will be governed by the signed construction agreement, work order, quotation, invoice, or written project-specific terms.

Once materials are ordered, labour is mobilised, vendors are paid, site work is initiated, or project resources are allocated, the corresponding amounts may not be refundable.

PROP ARCHITECT shall not be responsible for refunding amounts paid directly or indirectly to third parties, including government departments, approval authorities, Panchayat/BBMP/BDA/BMRDA/BIAPPA or other local bodies, consultants, soil testing agencies, surveyors, vendors, suppliers, contractors, payment gateways, printers, or logistics providers.

Any refund from such third parties will be subject to their respective refund policies, timelines and approval processes.

If you have any concern regarding a payment, cancellation, refund, service delay, or billing issue, please contact us first so that we can review and resolve the matter reasonably.

PROP ARCHITECT may update or modify this Refund & Cancellation Policy from time to time to reflect changes in services, payment methods, business practices, legal requirements, or operational needs.

The updated version will be posted on this page with the revised “Last Updated” date. Continued use of our website or services after such updates means you accept the revised policy.

For questions regarding this Refund & Cancellation Policy, please contact us: